Euro (€)
Euro (€)

FAQs ORDERS/PAYMENTS


Which payment methods are available?


Payment is made through Credit Card or PayPal. This way, you can use a credit card (or debit card), with all its convenience and security, through a secure and encrypted system.


Do I need to have a PayPal account to order my Josefinas?


No, you can pay with credit card.


What are the shipping costs?


Shipping is free for all orders made in mainland Portugal.
For other destinations, shipping information will be available at checkout.
How is my order shipped? 
Shipping is via DHL.


Is there a way to track my shipment status?


Yes. You can follow your ADDIT order shipment status using a code we’ll provide you with, once your order is shipped.


How long will it take for my order to be shipped?


If your order is available in stock, the delivery time will always depend on the final destination of the order. Please refer to our Shipping Table at this link.


Can I cancel my order?


Yes. If your order has not yet been shipped, you can always cancel it and your payment will be refunded.
For this purpose, simply let us know that you want to cancel your order through the email atelier@addit.pt.


To which countries do you ship Josefinas?


Portugal, all European countries, Canada, USA, Mexico, Australia, New Zealand, Singapore, Japan, China (Hong Kong) and Macau.  If you wish to place an order from another destination, please contact us through the email atelier@addit.pt.



EXCHANGES/RETURNS


If you wish to make an exchange or return, please contact us at atelier@addit.pt.
The product must be returned in its original and new condition, with no signs of use within 15 days of receiving the order.
The product must be returned in its original packaging, including all respective components.
We're sorry, but we don't assume liability for loss or damage occurred during shipment of the returned product.
If for some reason ADDIT don't make you feel totally happy, and you wish to exchange/return them, please send us an email to atelier@addit.pt.
We feel sad that you want to return the product, but if so, upon our receipt of the product and after evaluating its condition, the value will be fully credited using the same payment method.



Shipping


Mainland Portugal
Free shipping
Madeia and Azores
(decidir)
ALL EUROPEAN UNION COUNTRIES
Free shipping – Orders over 200€ (Import Duties & Taxes not included, when applicable)
Normal shipping costs – (decidir)


USA
Envio expresso gratuito com responsabilidades e taxas de importação incluídas – encomendas acima dos 260€
Envio expresso gratuito – encomendas acima dos 190€ (responsabilidades e taxas de importação pagas pelo cliente ao distribuidor no ato da entrega da encomenda)
Envio expresso normal – 9€ (responsabilidades e taxas de importação pagas pelo cliente ao distribuidor no ato da entrega da encomenda)


RESTO DO MUNDO
Envio expresso gratuito – encomendas acima dos 190€ (responsabilidades e taxas de importação pagas pelo cliente ao distribuidor no ato da entrega da encomenda)
Envio expresso normal – 9€ (responsabilidades e taxas de importação pagas pelo cliente ao distribuidor no ato da entrega da encomenda)



Contact us!


You can find us at:
Email: atelier@addit.pt
Mobilephone: +351 934054941
WhatsApp ADDIT: +351934054941
If you want to visit our atelier, be welcome to make an appointment:
atelier@addit.pt

Nuclorvit, Lda
Nif: 515 193 720
Rua Rodrigues Faria, 103 - Edificio I, Piso 1, Espaço 1.11
1300-501 Lisboa

After Sale Contact

email: atelier@addit.pt



Shipping Worldwide



Free gift package